Frequently Asked Questions

At HydraMed, we redefine healthcare by focusing on what matters most—helping you feel better today and age smarter for what’s ahead. Unlike traditional healthcare, which often acts as “sick care,” we prioritize prevention and longevity to keep you thriving now and for years to come.

We bring health home. With Mobile IV Therapy and Longevity RX treatments, we combine immediate care with long-term wellness. Mobile IV Therapy comes with NO travel fees, and Longevity RX treatments include FREE shipping—offering affordable, doctor-designed care to help you feel better, look better, and stay ahead of potential health challenges.

It all starts with you. Through a detailed onboarding process, we learn about your unique health background, lifestyle, and goals. Our US-licensed healthcare providers craft science-backed, personalized recommendations that support your health today while reducing risks for tomorrow.

HydraMed delivers care on your terms. From online doctor visits and 100% virtual prescription management to IV Therapy brought directly to your doorstep, our platform is built to make smarter care simple, accessible, and effective. Every prescription is fulfilled by our FDA-registered, licensed US pharmacy partner, ensuring the highest standards of quality and safety.

Transparency is at the core of what we do. We provide clear guidance on benefits, risks, and side effects while offering ongoing support and the flexibility to pause or adjust your plan—hassle-free.

We’re more than just a service; we’re a smarter, modern alternative to traditional sick care. Our expert medical providers and dedicated support team regularly check in to help you stay on track, adapt your plan as needed, and ensure you feel and look your best. At HydraMed, smarter aging truly starts here.

HydraMed offers a modern approach to healthcare, combining preventative care with personalized solutions. We’re here to help you feel better today and support smarter aging through two tailored services: Mobile IV Therapy and Longevity Rx treatments.

1. Mobile IV Therapy

   No waiting rooms. No travel fees. Just smarter care brought straight to your door. HydraMed offers over 30 IV therapy options, each tailored to your unique needs—whether it’s NAD+ IV Therapy for cellular repair and energy, an Immunity Boost IV to fortify your defenses, or advanced hydration to recover faster and feel your best.

   
   A highly experienced, licensed registered nurse arrives at your home to provide expert, on-site care. From the moment we knock on your door to the final drop of your treatment, we prioritize your safety, privacy, and comfort. With IV packages starting at $104, ranging up to $700 for advanced therapies, there’s an option for every need and every lifestyle. Explore the full IV drip menu and take the first step toward feeling better, faster.

2. Longevity Rx Treatments

   Smarter aging starts with smarter choices. Backed by science and fulfilled by US-licensed pharmacies, HydraMed’s Longevity Rx treatments ship FREE to your doorstep, giving you the tools to look, feel, and perform at your best—all from the comfort of home.

   
   From NAD+ injections, NAD+ Cream that power your energy and cellular repair, to peptides like Semaglutide and Tirzepatide for effective weight management, each treatment is designed with long-term health and smarter aging in mind. Add to this GHK-Cu Cream, a topical skincare solution to restore and rejuvenate your skin, and nasal sprays, NAD+ Nasal Spray to support vitality and focus—every option helps you look better, feel better, and stay ahead.

   
   Every Longevity Rx treatment is tailored for real results and crafted to help you feel sharper today while preparing for tomorrow. Delivered discreetly and fulfilled by trusted US-licensed pharmacies, HydraMed ensures the highest standards of quality and safety. Smarter aging starts here—on your terms.

How to Get Started

• For Mobile IV Therapy:

  • Schedule your appointment online at hydramed.com/book

  • Call or text us at 800-801-8525

  • Use our live webchat during from 8:00 AM to 8:00 PM to talk to a real person—no bots, just humans

• For Longevity Rx Treatments:

  • Complete an online medical intake form to provide details about your health history, lifestyle, and goals

  • A US-licensed healthcare provider will review your information to determine if the treatment is safe and appropriate for you. In some states, a video consultation may be required

  • If approved, your prescription will be prepared by a certified pharmacy partner and discreetly shipped to your door with FREE delivery

  • If the provider determines a different treatment is better suited for your goals, they’ll work with you to find the right solution

HydraMed ensures the highest level of quality and safety by partnering with 503A compounding pharmacies for HydraMed RX and 503B outsourcing facilities for HydraMed IV therapy products. These pharmacies meet stringent FDA compliance requirements, including regular inspections, and rigorously follow state and federal regulations. Many of our pharmacy partners go beyond standard requirements by achieving additional certifications, such as LegitScript Certification, National Association of Boards of Pharmacy (NABP) Accreditation, and PCAB Accreditation.

All compounded products are overseen by licensed pharmacists with specialized compounding training, tested for purity, potency, and efficacy, and certified by their respective state pharmacy boards before being delivered to patients.

Our Chief Medical Director, Dr. Thomas Paluska, ensures the highest standards of care across HydraMed’s operations. Dr. Paluska is board certified in Emergency Medicine, completed his residency at the Naval Medical Center in San Diego, and graduated from Georgetown University School of Medicine. He is also a published author of peer-reviewed medical studies in respected journals, contributing to advancements in medical knowledge. Dr. Paluska is licensed to practice in Colorado, Texas, Wyoming, Tennessee, Georgia, Florida, Maryland, Virginia, Washington DC, Kansas, California, Nevada, and Illinois.

Every HydraMed patient meets with a state-licensed medical provider, and all HydraMed employees, including medical staff and customer service teams, are trained in HIPAA compliance to protect patient privacy. These rigorous quality control measures guarantee the safest and highest-quality care for our patients.

All medications offered through HydraMed are held to the same strict FDA audit and quality controls as medications dispensed at any US pharmacy. Similar to your local pharmacy, some medications may originate from the US or other FDA-approved countries (this is common for certain generic drugs). However, all medications are dispensed and shipped from certified US-based pharmacies that meet rigorous manufacturing and approval standards.

These pharmacies are registered with and inspected by the FDA to ensure compliance with federal regulations. HydraMed is committed to the safety and quality of the products we offer, working exclusively with pharmacies that adhere to these high standards. The medications dispensed by our partner pharmacies are evaluated through the same approval processes as medications sold at major national pharmacies like Walgreens and CVS.

If you would like more information about where your products are manufactured or how they are dispensed, please feel free to contact our team. We are always happy to provide transparency and answer your questions.

HydraMed partners exclusively with US-based licensed pharmacies that are certified 503A compounding pharmacies. These pharmacies adhere to strict FDA compliance requirements, including regular inspections of their facilities and products, while following all state and federal regulations.

Our pharmacy partners undergo rigorous quality assurance testing, sourcing medications from FDA-approved distributors, and ensuring all compounded products meet the highest safety and quality standards. Each pharmacy complies with its state board of pharmacy requirements and provides a valid Certificate of Analysis (COA) for all compounded medications. Many of our partner pharmacies go above and beyond by voluntarily achieving additional certifications and accreditations, such as LegitScript Certification, National Association of Boards of Pharmacy (NABP) Accreditation, and PCAB Accreditation.

All compounding is overseen by licensed pharmacists with specialized training in compounding to ensure that every product meets precise standards for efficacy and safety.

As a HydraMed patient, you have the right to consult with a pharmacist regarding any concerns, complaints, or possible adverse events involving your medication.*

Below are the details of our pharmacy partners:

Tailor Made Compounding
200 Moore Dr
Nicholasville, KY 40356
Pharmacist: Blake Edward Mcleod

Valiant Pharmacy
1274 Anna J Stepp Rd
Ypsilanti, MI 48197
Pharmacist: Eihab Swidan

*Please note that our partnering pharmacies do not handle refills or resolve shipping issues. For assistance, you must contact HydraMed directly.

HydraMed is proud to work with these pharmacies to ensure that all medications are prepared and shipped with the utmost care, adhering to rigorous safety and quality standards. If you have any questions about your pharmacy or medication, please feel free to contact us.

Your privacy and security are our top priorities. HydraMed ensures that all your personal information is stored on HIPAA-compliant secure servers, adhering to the highest safety standards and regulations. For additional details, feel free to review our Privacy Policy.

No, HydraMed offers a completely online experience designed to be both convenient and affordable.

All prescription requests are carefully reviewed by a US-licensed medical provider to determine if the treatment is appropriate for your individual medical history. Some states require a synchronous consultation, meaning you’ll need to speak with a medical provider in real time via phone or video. If this applies to your state, one of our licensed providers will complete the consultation with you before determining whether a prescription is suitable.

In states that allow for an asynchronous consultation, the process can be completed without the need for a phone or video call, allowing you to correspond with your provider through secure online messaging.

We require your ID and selfie to verify your age and identity to comply with applicable regulations. Any personal information you provide is securely stored on a HIPAA-compliant server to ensure your privacy and data security.

If you are not comfortable submitting your ID or selfie online, please email us at email us, and we can arrange alternative methods for ID verification, such as a quick video conference with a staff member.

Compounding pharmacies specialize in creating medications that are customized to fit individual patient needs, unlike regular retail pharmacies that only dispense mass-produced, commercially available medications. Our partner pharmacies are 503A certified, meaning all compounded medications are prepared under the supervision of licensed pharmacists with advanced training in compounding.

These pharmacies strictly follow state board regulations and FDA guidelines, ensuring that every product meets the highest safety and quality standards. Compounded medications are made in FDA-registered facilities, undergo rigorous quality control testing, and include a Certificate of Analysis (COA) to verify their purity and potency.

Some medications offered by HydraMed, like NAD+, are only available through compounding because they require a personalized formulation. For medications that do not need compounding, such as Metformin, our pharmacies source them from the same FDA-approved manufacturers and distributors as major retail chains like Walgreens and CVS.

Many compounding pharmacies also function as traditional retail pharmacies, offering both custom formulations and ready-made medications. By partnering with licensed 503A compounding pharmacies, HydraMed ensures that every medication you receive is tailored to your needs, safe, and of the highest quality.

Absolutely! HydraMed ensures that every patient has continuous access to their provider and dedicated customer support team. We provide regular check-ins to help track your progress and offer personalized assistance through convenient communication channels, including email, phone, and your secure patient portal.

We are committed to responding to every message—whether you’re a current patient or just seeking information—to ensure you have everything you need to make informed decisions about your care. Our team is also fully trained in HIPAA-compliant practices to protect your privacy at all times.